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Apple replies

June 11, 2007

About a week ago, Apple replied to my complaints. Basically, they said that if I can prove that the iPod was broken when I bought it (or, that the problem was there since the beginning, e.g. due to a design mistake), then they would look into my complaints. Put differently, I need to prove that the design is flaky to begin with.

It’s easy for them to say this (they know I can’t prove it), and I mailed an organization for consumer rights. If Apple doesn’t know what’s wrong with it, how the fuck can I prove that there was a mistake during fabrication or design fault? I’m waiting for a reply, before I send a second letter to them. But I’m sure this story doesn’t end yet …

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